Terms and Conditions

About Us
Janey's Natural Store are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
From UK call on +44 (0) 1263 738664
Fax us on +44 (0) 8700 940077

Address:
Janey's Natural Store
Unit 4
Aylsham Business Estate
Shepheards Close
Aylsham
Norwich
NR11 6SZ

Making A Purchase
THIS IS AN E-COMMERCE SITE WHICH ENABLES YOU TO PURCHASE PRODUCTS FROM US ONLINE.

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" where you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from anywhere other than the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard, Switch and Paypal. You may also send your credit card information via phone, fax, email or mail. Please note that if there is any variation in invoice totals we will advise of the reason and the difference before shipping to obtain your agreement.

There is no minimum order value. We accept all orders, no matter how large or small.

If you are an existing trade customer and would like to order your goods online with your usual discount, please send an email to admin@janeyleegrace.com or alternatively ask our customer service team for more information
Shipping And Handling Postage costs vary according to your country. You can see your postage costs as you check out of the online shop. Please check these at the checkout before you confirm your order.

Delivery Schedule
Although we can't guarantee it, we do our utmost to ensure that all orders within the UK are delivered the next working day, unless otherwise stated. Depending on the weight and contents of your order, we either use a next-day courier service, or a first class postage service. Your order may need to be signed for, so if you're not going to be there, please specify an alternate address, such as your work address.

We are happy for your package to be left in the perimeters of your property or with work colleagues at your specific request. However, in these circumstances, we are wholly unable to take responsibility for any loss or damage which may occur.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us
If you need to reach us, please email us on info@janeysnaturalstore.com

Alternatively, you can,

From UK call on +44 (0) 1263 738664
Fax us on +44 (0) 8700 940077

Write to us at,
Janey's Natural Store
Unit 4
Aylsham Business Estate
Shepheards Close
Aylsham
Norwich
Nr11 6SZ

Privacy Policy
Janey's Natural Store do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy
All returns must be authorised by Janey's Natural Store Prior to return. We will be happy to arrange collection, but a charge will be made if goods have to be collected due to customer error. All returned goods must arrive in a saleable condition in their original undamaged packaging.

Remittance Terms
All orders are to be paid for before shipping. This can be done with Visa, Mastercard, Switch or Cheque. For payment by cheque please allow 5 working days for clearance